SHIPPING AND RETURNS
DISPATCH
Orders are usually dispatched the same day if you order before 2pm. Orders made after 2pm will be shipped the next working day.
UK RATES
Economy shipping is £3.50 via Royal Mail's 48 service, with free shipping when you spend over £50. Transit time is on average of 2-3 days after dispatch.
Express shipping is £4.50 via Royal Mail's 24 service. Transit time is on average 1-2 days on after dispatch.
Next Day shipping by Royal Mail's Special Delivery service delivers by 1pm next day. This service is based on weight so please check rates at checkout (transit time is next day but you must be in to sign for parcel as Special Delivery parcels cannot be left in a safe place due to need for signature).
Samples will be sent by Royal Mail 2nd class service, free of charge, for a maximum of 10 samples.
REPUBLIC OF IRELAND RATES
Tracked shipping is £15 via DHL/Anpost (last leg only by Anpost).
Delivery takes 4-6 working days. DDP is pre-paid, and VAT at 21% is built into the checkout, so there are no extra fees to pay on delivery.
By accessing this website, you agree to be bound by the terms and conditions set out below.
As the Master Distributor for Zao, a French brand, the UK territory, we can only sell within the UK and Republic of Ireland.
RETURNS
In the unlikely event that we supply goods that are deemed faulty, we will exchange them or refund your payment if they have been purchased directly from us. Please contact us as soon as possible to report any issues. This does not affect your statutory rights.
CANCELLATION
Under the Consumer Contracts Regulation applicable from 2014, you are entitled to notify us of your intent to return unused and unopened products within 14 days of receipt. Goods must be returned within 28 days from receipt. The consumer is responsible for return costs.
When returning an item(s), all parts, pieces, barcode labels and tags must be in their original unopened packaging, in order to be eligible for a refund. Therefore, items returned with ripped tags are not entitled to a full refund as they cannot be resold. Cosmetics are exempt from right to return if opened or sampled, due to the perishable and hygienic nature of the goods. If unsure whether you would like to keep the goods, please do not open and sample as this invalidates your right to refund.
We strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in re-saleable condition, a full refund for the cost and shipping of goods will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to us.
To initiate a return, kindly contact us using our online contact form here.
Processing time for returns may take up to 10 working days from the time the return is received.
Please note that only products purchased online from this website will be accepted for return with us here. If purchased elsewhere, please contact the retailer directly.
ZAO Essence of Nature UK Ltd