By accessing this website, you agree to be bound by the terms and conditions set out below.


Orders under £50 within the UK

  • £3 – Arrives via Royal Mail First Class Service

Orders £50 and over within the UK

  • Free Delivery - Arrives via Royal Mail's Tracked Service
  • Typical delivery time 2-3 working days
  • Contact us if you require assistance or further information This email address is being protected from spambots. You need JavaScript enabled to view it.

Orders under £50 to Republic of Ireland

  • £5.50 - Arrives via Royal Mail Airmail

Orders £50 and over to Republic of Ireland

  • £11 - Arrives via Royal Mail's Tracked Priority Airmail Service
  • Typical delivery time for standard airmail is 3-7 working days

     

  • Typical delivery time for Tracked priority airmail is 3-5 working days

     

 

RETURNS

In the unlikely event that we supply goods that are faulty, we will exchange them or refund your payment if they have been purchased directly from us within the last 28 days from date of purchase. This does not affect your statutory rights

 

CANCELLATION

We hope you are satisfied with your purchase but if a product does not meet your expectations, you can return it for a full refund within 14 days from the date of purchase or an exchange within 28 days of purchase.

When returning an item(s), all parts, pieces and printed materials must be in their original unopened packaging, in order to be eligible for a refund. Cosmetics cannot be returned once opened, due to hygiene reasons.

We strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.

Customers are responsible for the cost of returning the goods to us.

To initiate a return, kindly email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 Processing time for returns may take up to10 working days from the time the return is received.

Please note that only products purchased online from www.zaomakeup.co.uk will be accepted for return, we cannot except any other exchanges.

 

 

Zao Essence of Nature UK Ltd
Registered address only: 99 Lalleford Road, Luton, Beds, LU2 9JH